1. Choose the exact vehicle
Compare the published fleet by brand, category, starting rate and intended use. Select a specific car when possible, or name a category when the itinerary matters more than the badge.
2. Add dates and delivery context
Share the pickup and return times, general delivery area, passenger or luggage needs and the best way to reach you. This gives the concierge enough context to test the request against the actual schedule.
3. Complete eligibility details
Confirm the initial eligibility acknowledgments and wait for vehicle-specific document instructions. Do not upload a license, passport, payment card or insurance document through the general notes field.
4. Review availability and pricing
A manager checks the selected vehicle, date overlap, delivery plan and starting-rate snapshot, then prepares the final quote and the requirements that apply to that request.
5. Receive a confirmed handoff plan
The first message records intake only. The reservation is complete when the manager confirms the exact vehicle, dates, price, delivery and return details, and applicable rental terms.